Data Deletion Instructions

If you messaged a business that uses Kroma, please contact that business first. The business controls its customer relationship and can usually handle the request most quickly. Kroma customers can request deletion of their own account and service data directly from Kroma.

Email hello@kroma.ai with the subject line Data Deletion Request.

Include the business you contacted, the channel used (for example, Instagram), your account handle or phone number, and enough detail for us or the business to locate the relevant data. Do not email passwords, access tokens, or other secrets.

1. We confirm receipt and verify the requester's identity and authority.
2. Where the request concerns a business customer's conversation, we coordinate with that business.
3. We review the request, remove or anonymise eligible data where technically and legally possible, and confirm the outcome.
4. Some information may need to be retained where required for security, fraud prevention, financial records, or other legal obligations. If that applies, we explain the reason.

A Kroma customer can disconnect Instagram from the Kroma dashboard. Disconnecting stops future access for that connection; it does not by itself erase records already processed. For deletion of stored information, submit the request above.

See the Privacy Policy for a summary of how Kroma processes information.